Terms of Service

Other languages: Español , Português

Last updated 8th of September 2025, Darmstadt

ChemiSphere is a Software offering for mobile and desktop devices as app and web application. ChemiSphere is provided and operated by Merck KGaA, Frankfurter Strasse 250, 64293 Darmstadt, Germany, email: chemisphere@merckgroup.com ("we", "us", "our")

  1. Scope

    1. These terms of use for ChemiSphere ("Terms of Use") apply between Merck and the user, irrespective of whether the user has registered in accordance with Sec. 3 below.
    2. Relevant are the Terms of Use applicable at the time the agreement on the use in ChemiSphere is concluded.
    3. All agreements between Merck and the user are concluded in English language.
  2. Use of ChemiSphere

    1. ChemiSphere is not directed to any person in any jurisdiction where (by reason of that persons nationality, residence or otherwise) the publication or availability of the Application is prohibited. Persons in respect of whom such prohibitions apply must not access the Application.
    2. ChemiSphere is provided exclusively for business use. You may access or use ChemiSphere only in your capacity as an authorized representative of a business (e.g., company, partnership, sole proprietorship). By using ChemiSphere, you represent and warrant that (a) you are acting on behalf of that business, (b) you have authority to bind the business or otherwise use the App for its benefit, and (c) your use is solely for the business’s commercial, professional, or internal purposes. Consumer use (personal, family, or household) is prohibited.
    3. ChemiSphere only works with the Life Science brands of Merck KGaA and its affiliates. The use with third party products can lead to incorrect data or errors.
    4. ChemiSphere is not intended to be used in regulated environments that are subject to regulation such as 21 CFR Parts 58, 210 & 211.
  3. Registration and Sign in

    1. To use ChemiSphere an account is necessary. The creation of an account is possible via the Application.
    2. For registration a valid username, password and name must be entered. For information regarding the related data collected and the processing thereof please refer to our Data Privacy Declaration. You represent that all such information provided to us is accurate and that you are the individual identified in such information.
    3. We reserve the right to reject the registration of a user if there is reason to assume that he/she will not act in accordance with these Terms of Use.
    4. You agree (a) to maintain the confidentiality of your username and password / other means of authentication, and (b) that you are fully responsible for any and all activities that occur under your username. You further agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Without limiting any other provisions of these Terms of Use, we will not be liable for any loss or damage arising from your failure to comply herewith, and you agree that we will not be liable for any loss that you may incur as a result of someone else using your username, either with or without your knowledge.
    5. You agree not to use anyone else's account at any time.
    6. Failure to comply with these Terms of Service can lead to the deactivation of your account upon reasonable notice
  4. Deletion of accounts

    1. You can delete your existing account from the Settings page in the application.
    2. The application will prevent deletion if through the deletion resources that are managed by you become unavailable to other users that remain on the application. You will be prompted to manually delete such resources or to configure a successor. In case resources are maintained by other users the records will be redacted to not contain personal information related to your account.
    3. Signed-off users can sign-in again following the same sign-in process as described above. The data of the former account are not and cannot be transferred to the current account.
  5. Testing Versions

    1. ChemiSphere is continuously developed based on user feedback. Versions published for testing purposes are labelled as such and primarily intended for gathering user feedback ("Testing Versions / QA "). Testing Versions may not have the full scope of functionality the former or next released version had. The Testing Versions may also contain bugs or not fully implemented features.
    2. We do not take the responsibility for any direct or indirect or unforeseeable damages, losses or other detrimental consequences resulting from the use of Testing Versions.
    3. We do not guarantee the transfer of the data gathered in the testing version to a release version.
  6. Fees

    1. We do not charge any fees for the registration to and use of ChemiSphere at this point.
    2. We reserve the right to change the pricing of ChemiSphere or features of ChemiSphere in the future.
  7. Warranty Rights, Liability and Backup

    1. The information and opinions contained in ChemiSphere, including hyperlinks or references to other sites, are provided "as is" without any warranty of any kind, either expressed or implied, to the fullest extent permissible pursuant to applicable law. We do not warrant the adequacy, accuracy, reliability or completeness of any information on the ChemiSphere Apps and expressly disclaim any liability for errors or omissions therein and any fitness for purpose therein. We further assume no responsibility for, and make no warranties that, functions contained in the CheiSphere will be uninterrupted or error-free, that defects will be corrected, or that the Apps or the servers that make it available will be free of viruses or other harmful components.
    2. ChemiSphere may contain bugs that could affect the results and other data as well as the functionality of the software. The user cannot claim financial compensation payment or other compensation in those cases. The user can notify us of bugs using the feedback options in the app. Resolving the bugs is at the sole discretion of us and no guarantee for remedy or response time is given.
    3. The functionality for product verfication enabled by M-Trust is subject to the terms of the M-Trust™ platform. The indication of authenticity given by this functionality is not a guarantee the product has not been physically altered, damaged or improperly stored.
    4. ChemiSphere may not be available due to technical reasons, such as rollout of new versions, maintenance operations, server shutdown, etc. In those cases, the user cannot work with the application and data is not synchronized between the users devices and ChemiSphere. We shall not be responsible for any consequences, such as data loss or damage resulting from these events. We do not guarantee a specific availability of ChemiSphere in any way, e.g. period in hours or a percentage of annual availability.
    5. Our liability for defects in quality and title with regard to ChemiSphere shall be limited to liability for fraudulently concealed defects.
    6. In addition to that, we shall only be liable for intentional or gross negligence. This shall not apply to any mandatory statutory liability, in particular to liability under the German Product Liability Act (Produkthaftungsgesetz).
    7. The user shall take adequate measures to avert and reduce damages. In particular, the user must regularly create backup copies of data processed within ChemiSphere. Non-compliance with these obligations is deemed as contributory responsibility.
  8. Intellectual Property Rights

    1. The entire content of ChemiSphere is the property of Merck KGaA, Darmstadt, Germany, its direct or indirect subsidiaries (hereinafter referred to collectively as "Merck Group") or third parties and is protected by applicable copyright law with all rights reserved. All rights in the application and arrangement are owned by the Merck Group and its licensors. The user must not sell, distribute, publish, broadcast, circulate or commercially exploit ChemiSphere information in any manner without our express written consent. Any downloading or otherwise copying from the application will not transfer title to any software or material to the user. The user may not reproduce (in whole or part), transmit (by electronic means or otherwise), modify, display, redeliver, license, link or otherwise use the applications or any of their content for any public or commercial purpose without our prior written consent.
    2. Nothing in these Terms of Use and nothing in the application shall be construed as granting a license or right to use any image, trademark, service mark or logo, all of which are the property of Merck Group. Merck Group reserves all rights with respect to its proprietary information or material in ChemiSphere and will enforce such rights to the full extent of applicable copyright and trademark law.
  9. Data Protection

    We abide by our Data Privacy Declaration.
  10. Term, Termination

    1. In case the user registers in ChemiSphere, the agreement of use commences with the users registration and has an unlimited term. The agreement can be terminated by either party with a notice period of 2 weeks to the end of a calendar month. Either partys right for termination for good cause remains unaffected.
    2. If a user asks for deletion of his/her account or his/her profile this will be deemed a termination declaration with regard to the use of ChemiSphere. In case of a termination the registration including the user profile will be extinguished and the user looses the right to use ChemiSphere.
    3. We reserve the right to temporarily or permanently block and/or revoke the users access in case of violations of these Terms of Use without providing reasons and to terminate the agreement of use for cause. The latter applies in particular if the user
      1. provides wrong details at registration, and/or
      2. discloses access data, in particular the password, without being authorized to do so.
  11. Changes to application the Terms of Use

    1. Newer versions of ChemiSphere may no longer provide the full functions from the former versions. we reserve the rights to change, add, delete new functions at any time without notice.
    2. We expressively reserve the right to make changes to the Terms of Use. Any registered user will be notified by us about any changes to these via the application. We will expressly notify the user about the right to object and the consequences of being silent. Relevant for the timeliness of the objection is the date on which it is received by us.
    3. If the user object, we reserve the right to terminate the agreement in accordance with Sec. 10.3 above. In such case the user must immediately stop using ChemiSphere.
  12. Miscellaneous

    1. The agreement of use, including these Terms of Use, is the entire agreement of the parties with respect to the subject matter of the agreement of use and supersedes all prior agreements, written or oral, between the parties with respect to the subject matter of this agreement of use.
    2. Deviating, conflicting or supplementing terms and conditions of the user shall not become part of the agreement unless explicitly accepted by us in writing. Our mere knowledge of the users terms and conditions does not make them part of the agreement.
    3. Any amendments and additions to the agreement of use as well as notifications necessary for its execution require text form to be effective. The text form requirement can only be overruled in text form.
  13. Applicable Law and Jurisdiction

    1. German law shall apply; With exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG)..
    2. Provided the user is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this agreement shall be Frankfurt am Main, Germany. The same applies if the place of general jurisdiction of the user is not in Germany or the users residence or habitual domicile is moved abroad after the agreement is concluded or his residence or habitual domicile is unknown when proceedings are instituted. Arbitration proceedings are excluded.
    3. If one of the provisions of these Terms of Use or any provision in other agreements should be or become invalid, this shall not affect the validity of all other provisions or agreements.
  14. Customer Service / Complaints

    1. Users may use the contact details set out in the Preamble above in case of questions or complaints.
    2. Beyond that, we are not obligated to participate in alternative dispute resolution procedures before an alternative dispute resolution entity for consumers.